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Genesys User Conference
May 22–24, 2006 • Mirage Hotel & Casino • Las Vegas,
Nevada
Genesys is the world's #1 contact center software
provider. It's no coincidence that more than one-third of all Fortune
1000 companies use Genesys in their contact centers. Join them at
G-Force 2006 to learn why so many industry leaders are singing our
praises. You'll get the solutions you need, networking time with
fellow peers, interaction with partners, exposure to innovative
approaches and insights into the industry so you can optimize your
contact center.
Who Should Attend
& What You'll Learn
Contact Center Managers
- Discover ways to extend information
and manage interactions across the enterprise
- Get real-time techniques for optimizing
your contact center and leveraging integrated suite capabilities
- Build the business case for your contact
center and learn the latest ROI metrics
- Align corporate strategy with individual
contact center agent practices
- Balance revenue, cost and quality while
providing customer service in the contact center
IT Professionals
- Learn how to leverage IP inside the
enterprise to lower contact center costs
- Hear from Genesys executives about the
current market, new Genesys products and their vision for the
future
- Learn directly from Genesys technical
staff in the Ask the Expert Lab
- Take advantage of free
training and certification (up to a $2,500 value)
- Find out how to selectively source people
and technology and integrate your organization's workforce management
Customer Service Executives
- Learn how to manage agents all around
the world as if they were one central workforce
- Discover ways to leverage customer information
from your existing systems across IP or telephony networks
- Hear how to use reporting and analytics
across all interactions to better understand your customers
- Share collective expertise and experience
with your peers
- Attend customer panels with real world
case studies
- Move your customer service from a cost
center to a revenue generating center
Conference Fees
Register 5 people from the same company
and get the 6th registration free!
Standard Registration—$1,195
On-Site Registration—$1,395
Registration fee includes: Welcome Reception
on Monday, entrance to Partner Pavilion, attendance at all G-Force
sessions (tracks and general sessions), all meals on Tuesday, and
all meals except dinner on Wednesday.
Accepted methods of payment: Visa, Mastercard
and American Express.
Conference Hotel
Information
G-Force 2006 will be held at The Mirage
Hotel & Casino in Las Vegas. The hotel is located on the famous
Strip in the heart of the city where shows, casinos, entertainment
and nightlife can be found anywhere and at any time. The hotel features
a 20,000 saltwater aquarium behind the front desk, a tropical rainforest
just inside the lobby entrance and the Secret Garden Dolphin Habitat
that houses Atlantic bottlenose dolphins. Pack your bags and get
ready for plenty of excitement, learning and action. Remember—this
city's motto is "What happens in Las Vegas, stays in Las Vegas."
Mirage Hotel & Casino
3400 Las Vegas Boulevard South
Las Vegas, Nevada 89109
Telephone: 702-791-7111
Hotel Information
At this time, special G-Force conference
rates are no longer available since the Mirage Hotel & Casino
is booked to capacity. Please be prepared to make your own hotel
reservations in Las Vegas. There are still a few rooms available
at Treasure Island at a higher rate if you wish to book a room directly
with the hotel.
The following websites may be of assistance in finding a nearby
hotel:
www.expedia.com
www.orbitz.com
www.travelocity.com
www.lasvegas.com
www.vegas.com
www.visitlasvegas.com
NOTE: Most Las Vegas hotels expect to be
close to capacity or sold out over G-Force 2006 so book your reservations
as soon as possible to be sure not to miss an opportunity to learn
how to optimize your contact center!
Conference delegates are responsible for their hotel room costs.
Rooms and program rates at the Mirage or Treasure Island hotels
are subject to availability for pre and post-conference dates. Please
note both hotels' cancellation policy is as follows:
- Reservations that are canceled at least
48 hours prior to the arrival date are fully refundable and will
not incur a cancellation charge.
- Reservations that are canceled within
48 hours of the arrival date will be charged a cancellation penalty
equal to one night's room and tax.
Travel Information
Conference attendees are responsible for
making their own airline reservations and transportation arrangements.
Please contact your local travel agent or the airline of your choice
to secure airline reservations.
The conference hotels are 10 minutes from
Las Vegas McCarran International Airport.
Airport Transportation
Taxi service is available from Las Vegas McCarran
International Airport. A taxi from the Las Vegas airport to the
hotel costs approximately $15–20 USD (plus tip).
Shuttle service is also available via Bell-Trans at a cost of $5
per person 1-way or $9.50 per person roundtrip. For transportation
from the airport, you may purchase a shuttle ticket at the Bell-Trans
desk located by door #10 outside of the baggage claim area. The
Bell-Trans desk is open daily from 7:00 a.m. to midnight and shuttles
run every 15 minutes, servicing all hotels along the Strip. For
shuttle service back to the airport, Bell-Trans recommends that
you make reservations by calling 702-739-7990 at least 24-hours
in advance.
Car Rental
Rental car desks are available at the Las Vegas
airport. If you wish to make a car reservation, please contact your
preferred rental company directly. Parking at both hotels is complimentary.
Cancellation Policy
Cancellations e-mailed to gforcelv2006@genesysevents.com
on or before May 1, 2006 will be refunded registration fees less
a $200 cancellation fee. No refunds of any conference fees will
be issued for cancellations made after May 1, 2006.
Please note The Mirage Hotel & Casino and
Treasure Island's cancellation policy is as follows:
- Reservations that are canceled at least
48 hours prior to the arrival date are fully refundable and will
not incur a cancellation charge.
- Reservations that are cancel within
48 hours of the arrival date will be charged a cancellation penalty
equal to one night's room and tax.
Japanese Translation
Services
Japanese Translation services will be available
for attendees participating in the G-Force Las Vegas packaged tour
from Japan. For more information, please e-mail us at info@genesyslab.co.jp
Contact
QUESTIONS? CONTACT US!
Registration questions: gforcelv2006@genesysevents.com
Sponsorship and exhibitor questions: gforcesponsors@genesysevents.com
Japan tour information: info@genesyslab.co.jp
For all other information, please call us at 800.246.7316
or 415.339.6357.
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