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As if all of the sessions at G-Force weren't
enough, Genesys is also offering a full day of free post conference
sessions (Education Day) and several free
certification exams. It's like music to your ears…and your
pocketbook.
Free Education
Day
Genesys University is providing free Education
Day sessions after G-Force, on Thursday, May 25. Reinforce the strategic
content of G-Force with your choice of four complimentary post-conference
half-day sessions (up to a $700 value).
If you are planning on attending Education
Day, please register at the same time when you register for G-Force
2006. Also, please be sure to book your hotel and travel arrangements
accordingly, departing on the evening of May 25 or on May 26.
Genesys
Voice Platform Troubleshooting (8:00 a.m.–12:00 p.m.)
This session is based on the two-day Genesys
University course which covers techniques for maintaining and troubleshooting
GVP, including analyzing GVP log files. It is intended for those
with experience installing, administering and operating GVP who
want to learn more about troubleshooting techniques relevant to
GVP.
Info Mart Overview
(8:00 a.m.–12:00 p.m.)
Info Mart Overview is an abridged version
of the one-day Genesys University IMO course. The session gives
students an overview of Genesys Info Mart's technical architecture,
as well as a discussion of how Info Mart fits into the Genesys Reporting
offerings, the Info Mart star schema, the Info Mart ETL process
and sample Info Mart queries. Genesys Info Mart Overview is the
starting point for all Info Mart courses in the Genesys University
curriculum. This session is designed for anybody who wants a technical
and functional overview of Genesys Info Mart.
Framework and
Routing Troubleshooting (1:00 p.m.–5:00 p.m.)
Based on the three-day Genesys University
course, this session gives students techniques for maintaining and
troubleshooting T-Server, Stat Server and Universal Routing Server
(URS). It is designed for an audience involved in the maintenance
and troubleshooting of Genesys solutions.
Genesys IP
Contact Center Solutions (1:00 p.m.–5:00 p.m.)
This session provides an overview of the
new Genesys IP capabilities and associated products. It seeks to
provide a foundation for future IP product course offerings by product
or platform. Delegates are introduced to how the Genesys IP product
line supports a hybrid or pure IP contact center environment; an
emphasis is placed on the added value that SIP can provide the customer.
This session is intended for an audience involved in designing (or
evaluating) a migration to a pure or hybrid IP Genesys environment.
Free
Certification Exams
Certification exams will be offered on
May 24 and 25 (up to a $900 value per test)
Exams will be given during the following
times:
Wednesday, May 24 and Thursday, May 25*
9:00 a.m. to 12:00 p.m.
1:00 p.m. to 4:00 p.m.
The following certification exams will
be offered:
Genesys Certified Professional Version
7—System Consultant, Inbound Voice (GCP7–CIV)
This certification for Version 7 is primarily
targeted at Genesys partners worldwide that assist Genesys customers
in planning, installation and configuration. This certification
validates the candidate's comprehensive understanding of the Genesys
Framework, Routing and Reporting Solution components. A Genesys
Certified Professional - System Consultant for Inbound Voice is
recognized as having achieved a knowledge foundation in implementation
procedures, basic troubleshooting and maintenance of Genesys products.
Genesys Certified Professional Version
7—Developer, Inbound Voice Routing (GCP7–DIV)
This certification for Version 7 is available
to all Genesys routing developers involved in creating and/or maintaining
routing strategies in the contact center. This certification validates
the candidate's comprehensive understanding of the Genesys Framework
and Inbound Voice Routing coupled with the ability to plan routing
strategies based on business requirements and describe the impact
of the interaction flow on other systems within the Genesys contact
center.
Genesys Certified Professional Version
7—System Consultant, GVP Enterprise Edition (GCP7–CVE)
This certification for Version 7 is available
to all system administrators, solution integrators, telephony specialists
and any other technical role involved in planning, installation,
configuration and maintenance of Genesys Voice Platform solutions
for the enterprise edition. This certification validates the candidate's
comprehensive understanding of GVP components, how they integrate
with the Genesys 7 Suite, the use of VoiceXML with GVP, how to analyze
log files and monitor the system.
These tests are complimentary for all G-Force
attendees and are given on a first-come, first-served basis. The
value of each test is $900, but as a special offer, attendees can
take the certification tests for free. You can sign-up when you
register for other G-Force seminars. Remember that space is limited.
*If you are taking certification exams
on May 25, be sure to book your hotel and travel arrangements accordingly,
departing on the evening of May 25 or on May 26.
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